The folks who wrote this book know exactly how to run a successful, customer-conscientious business.Although many businesses today employ the dot.com mentality, some ventures only have room for the 'old school'way of doing things. If you're thinking about starting a dog sitting or dog grooming business surrounded bychaos, dirty floors, and bad customer service, hurry and buy this book. You might still be able to recover theinvestments you're about to lose! On the downside ... the title of the book is "How To Start A Home-Based PetCare Business" which seems to encompass all pet types, however, the book speaks only to dog grooming and dog sitting.I hoped for information on how to start a Cat Boarding Business. Other than that ... 5 stars.