This towl cabinet is my second on the quest for warm towels. At $200 it cost about as much as my high-end microwave, which has one hundred times as much engineering and design, in a somewhat similar format appliance. This Towel Cabinet is functional, and does what it was meant to do. The towels come out nice and hot, although I think they could be just a little hotter.The issues with the design are enough to recommend a new model, but not serious enough to dissuade anyone from buying this. - Put it this way: I recommend that you buy this over any of the much cheaper models, which are - if the one I tried from a hard to pronounce Chinese manufacturer was any indicator - often lightweight trash.Here are the faults I see: the wire baskets that hold the towels don't slide in and out on their Rails well. The grid that they're tacked together on is fairly open, with large rectangular spaces. This leaves the top drawer wanting to fall outward right where it could rest: open far enough to fit a hand in to remove the towels. Any design would be better if it allowed the wire tray to slide in and out more easily, particularly if it permits one-handed operation.The bottom wire rack also tips out easily. It then rides across the seal - a silicon gasket that is inset in the face of the door. The wires of the basket tend to pull the gasket out of it's track. The silicone that comprises the gasket in my unit is half an inch too short to fully reach all the way around its track, so there's a half inch gap at the bottom center of the door. The wires of the basket grab the free ends, and pull them out of their track. Seems like the gap doesn't need to be that big. For that matter there doesn't need to be a gap, and if there is, having it on top, or on either side of the door would be better.Overall good, probably reliable, but lacking some expected refinements. Possibly still worth the extra money.If we have a choice to adjust the temperature up to 200 deg, F.My towel warmer is sleek and an attractive addition to my skin boutique. It heats up well and in a timely manner thus far. There are two removable shelves. Drop tray on the bottom is easy to remove and clean. The only thing I would improve is how easy the shelves come out. When I’m pulling towels out during a treatment, the trays slide out along with e towels very easily. It would be nice if you had to lift and slide shelves so they wouldn’t come out so easily when you actually don’t need them to come out. Aside from that, all is working well and heating up my towels nicely.LOVE LOVE LOVE THIS TOWEL WARMER!!! DEFINITELY A HIDDEN GEM!!Great looking product. Sadly the UV light doesn’t work. Warms a bit slow but does the job. Warmer does get hot. I can fit head wrap towels and stones.Great price, warms up ok, stainless steel paint didn’t last. Looks horrible after the first wipe.Not worth the discounted price. I wouldn’t buy this again.Came in very fast, the unit itself is amazing gets hot daily quickly, we have a barbershop and it’s the perfect temp for all of my customers we have had no complaints at all about it being too hot, this was the best one we could have purchased, I did lots or research and most of the units on Amazon are made in the same factory with a different name, but this one has its own branding that you can trust, look no further this thing is awesomePerfect size for my facial room! Everything works great ?My warmer didn’t get hot, only made the towels luke warm at best (had it on for almost an hour). Definitely not hot enough to use in my business. I think mine is defective. I will need to return this item.